Microsoft Teams Voice and Calling Workshop

In this workshop we have a chance to dive in to everything Phone System for Microsoft Teams. We have designed this workshop to teach you about what you can configure, what the experience is and how to troubleshoot calling in Teams. If you are looking for a workshop on Auto Attendant and Call Queues, we cover that in our Attendant and call center workshop. This workshop focuses the personal calling capabilities.


  • Recording of the sessions
  • PDFs of the content with reference docs articles
  • Get your questions asked during sessions or in discussions the Teams channels

Who should attend this workshop

  • ITPros looking to know more about voice and calling features
  • Telephony administrators integrating or transitioning to Microsoft Teams Phone System
  • Teams architects looking to understand how they can best design Teams calling
  • If you already have deployed Teams Phone System and have lots of questions and wants clarifications

Topics covered during the day

  • Introduction to Microsoft Teams and Voice
    • Direct Routing vs. Calling Plans
    • Licensing
    • Audio Conferencing
    • Basic calling features
    • User numbers vs Service numbers
    • How to migrate voice from Skype to Teams
    • Devices
  • Personal calling settings
    • Call forwarding
    • Simring
    • Caller id settings
    • Delegation
    • Shared line Appearance
    • Teams Phones
  • How to design for optimized media path
    • Client connectivity best practices
  • Calling Plans and Communication Credits
    • Licence
    • Minutes
    • Domestic and International calling
  • SBCs and direct routing
    • Configuration in Teams
    • Configuration on SBC (demo)
    • Location based routing
    • Local Media Optimization for Direct Routing
    • SBC media bypass
  • Configuring call routing and dialplans
    • Voice Routing Policy
    • PSTN Usages
    • Voice Routes
    • Online PSTN Gateway
    • Location and normalization rules
  • Troubleshooting
    • Call Analytics and Call Quality Dashboard
    • SBC troubleshooting
    • Teams client
    • Teams user troubleshooting

After the workshop

You will understand all you need to know about calling in Microsoft Teams. You can explain when to use Calling Plans and when to use Direct Routing. You also understand call routing and how normalization of numbers works in Teams.

CloudWay’s experts lead the way

CloudWay’s workshop facilitators are subject matter experts (and taught leaders) with 15+ years of experience with Lync/Skype for Business and now Microsoft Teams calling features. All of them are MVPs and the lead instructor is an MVP focusing on Teams and voice.

Published On: May 12th, 2020|